All online and
telephone orders are processed with secure sockets layer
technology provided by Thawte.
Autism Coach
accepts credit card payment, personal checks
from within the U.S. and cashier's checks and money orders from
outside the U.S.
Return Policy:
Effective August 12, 2008. Items unused
and unopened are refundable if returned within
30 days of delivery, minus shipping and handling
charges and a 10% restocking fee. If we
are at fault due to an incorrect delivery, then
there will be no additional fees charged for
shipping or restocking. Purchases are non-refundable for
opened software and supplements, and products
returned in used
condition.
U.S. Shipping
Information: Orders placed within the
U.S. generally arrive 2-7 days after placing the
order. The Post Office sometimes takes an extra
day or two to ship orders to the West Coast,
Texas, Hawaii and Alaska. If your order
has not arrived after a week, please contact us
at autismcoach@comcast.net
and we'll track your order. U.S. orders
placed by December 15 will arrive before
Christmas. If you have a deadline by which
you need to receive your holiday order, please
email us and we'll do our best to meet it or if
you wish to, you can pay extra for custom
shipping options. Shipping fees are
automatically calculated from postal rate tables
by the shopping cart software and are based upon
weight. Sometimes an order is shipped in a
flat-rate box, but this decision is made as the
order is packed up - it depends on what makes
the most sense. We hope that you will
understand that we are a consumer-oriented,
parent friendly site and we try to keep the
prices of our products and shipping costs
affordable - however postal rates have increased
and shipping costs include delivery
confirmation, the time it takes to enter an
order in our system and package it (about 25
minutes per order), and the cost of packaging
materials.
Texas
customers assume responsibility for delivery:
Effective August 12, 2008.
Orders shipped to Texas are shipped at the
risk of the customer. If an order has
shipped and does not arrive, it is still the
responsibility of the customer to pay for the
order. We love our Texas customers and encourage
you to order, but there have been too many lost packages
shipped to Texas recently. Our apologies for this
inconvenience.
For international customers,
We accept credit cards from outside the U.S. If
ordering by mail, international customers may enclose a money
order or cashier's check in U.S. dollars. When placing an
order on-line, international
customers must select the International Shipping option when
placing an order or the order will be voided. We are
currently not shipping to Australia as shipping has become more
unreliable over the last few years and we have lost thousands of
dollars in products during this time.
International
customers assume responsibility for
delivery:
Effective August
12, 2008. The customer assumes all risks
for products shipped outside the U.S. It
is the customer's responsibility to track and
locate and track any missing international
shipment. Autism Coach will provide proof of
shipment and the tracking number upon request,
but the customer is expected to pay for the
order regardless of whether or not they receive
it. We love our
international customers, but cannot afford to
absorb the cost of replacing items that were
shipped but do not arrive.
In general, we ship
only to countries with reliable postal service such as Western
Europe, The United Kingdom, Canada, Australia, New Zealand,
and Japan. We do not ship supplements to Germany and
Scandinavian countries because getting supplements through customs
in these countries has been problematic. Countries that seem
to be fine for shipping supplements to are New Zealand, France,
the United Kingdom, and Japan. Australia has been more
problematic as of late, although most orders are making it
through. If direct shipment isn't an
option, many customers find a friend or relative in the U.S. to
receive the order and then they make separate arrangements for delivery.
Canadian
Shipping Information: Orders generally
take 7-14 days because of customs delays, with
the exception of British Columbia, where customs
can delay shipments up to a month. We don't
recommend upgrading to faster shipping, because orders with faster shipping
are more likely to be delayed
in customs and ironically take even longer to
arrive. As with other international customers, Autism Coach
will ship and provide proof of shipment through postal receipts
but is not responsible for the arrival of the product.
Regardless of whether or not the product arrives, the customer
accepts the risk and responsibility to pay. Once again, we
love our Canadian customers, in fact, we live on the Canadian
border and visit Canada quite often, but there have been too many
instances of late of orders being shipped and either not arriving
in a timely fashion or not arriving at all recently. This
seems to be more problematic in the western provinces. Our
apologies for this inconvenience.
To order
on-line, please
select the Buy buttons on the pages of the products you wish to
order. View the contents of your shopping cart by pressing:
or complete the order by
clicking:
To order by mail,
